Frequently Asked Questions About Our Products and Services
In this section, we’ve answered the most frequently asked questions from our customers about our products and services. If your question is not listed, feel free to contact our support team.
The HM-500 device supports three methods for recording data: fingerprint, RFID card, and numeric password. These methods can be configured to work independently or in combination.
Yes, the HM-500 model features a built-in Wi-Fi module and can be connected to a wireless network. It also supports LAN connectivity.
Our official software for managing the HM-500 device is TimeTrack Pro, which offers reporting, shift scheduling, user management, and Excel export capabilities.
First, clean and dry the finger. Then go to the “Sensor Test” section from the device menu. If the issue persists, please contact support.
Using the TimeTrack Pro software, open the reporting section and click on the “Export to Excel” option. You can also generate a text report directly from the device via USB.
Make sure the device is connected to a backup power source or UPS. If a reset is required, restore the backup file from the USB drive.
Yes, the HM-500 supports 125kHz RFID cards. It can store over 1,000 cards in its memory.
The update file is obtained from the support section and installed on the device via a USB flash drive. Detailed steps are provided in the available PDF manual.
For basic installation, you need a GrowSense central controller, soil moisture sensors, compatible solenoid valves, and Wi-Fi connectivity. Additional equipment can be added depending on the greenhouse size.
Yes, the GrowSense system supports various sensors for soil moisture, temperature, light, and water pressure. These sensors connect to the controller via standard ports.
Through the GrowSense app or web panel, you can set and save irrigation schedules based on time, day, and environmental conditions.
Yes, the schedules saved in the controller run offline. However, access to reports and remote control is not available when offline.
This system is designed for greenhouses ranging from small to industrial scale and, with advanced settings, covers the needs of various crops such as vegetables, medicinal plants, ornamental flowers, and more.
Yes, you can connect to the system via the web panel to monitor irrigation status and adjust settings.
The central controller has up to 8 standard outputs that can simultaneously manage solenoid valves, pumps, and other equipment. This number can be expanded with additional modules.
Yes, you can view irrigation history, environmental temperature, moisture status, and alerts in the app, and export the data in Excel format.
This kit can be installed in residential, industrial, and agricultural electrical panels, or directly on specific appliances such as air conditioners or water pumps.
The power monitoring app displays real-time, daily, monthly, and comparative charts. It allows you to view consumption, voltage, and current at any given moment.
Yes, if the consumption exceeds the defined threshold, an alert is sent to the app, and SMS notifications are also available.
In the app’s settings section, you can define maximum values for current, voltage, or energy consumption and configure how alerts are delivered.
No, the kit has built-in memory, and data is retained for several days without power. Once power is restored, the information is automatically sent to the server.
The kit is compatible with both single-phase and three-phase electrical panels. In industrial models, separate modules are included for independent phase analysis.
If multiple kits are used for each individual consumer, the app can display and analyze each device separately.
All products come with a 12 to 18-month warranty. The warranty card is sent with the product, and the serial number is registered in the system.
Yes, new updates are delivered via email or SMS.
You can contact the support team to register a request. The address is also listed on our Contact Us page.
Free technical consultation is available via phone call or the Contact Us form on the website. Our team will respond promptly.
Our working hours are listed at the bottom of every page on the website.
Yes, all original device parts can be obtained through the company store or support.